Uplift Gym Privacy Policy + Terms and Conditions
Last updated January 2023.
Privacy Policy.
Thank you for visiting the website, originally founded in Canada. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. We may use this information for Uplift Gym marketing purposes. We will never sell this private information to third parties.
Please read this Privacy Policy carefully. We will alert You to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on Our website, and You waive specific notice of any changes to the Policy by continuing to use and access Our site(s). By accessing and using this website, you agree to this privacy policy. If you do not agree with this privacy policy, please do not use or access this website.
What is Personal Information?
“Personal information” is personally identifiable information such as your name, residential address and email address and includes information about your products, services, subscriptions and usage, credit card information and billing records. It does not include the name, title, business address or telephone number of an employee of an organization.
What kind of personal information does Uplift Gym collect?
We collect various types of personal information including: Your name, shipping address, email address, telephone number, credit card information, or demographic information like Your age, gender, or hometown. You consent to giving Us this information by providing it to Us voluntarily on Our website or any mobile application. You provide some of this information when You register with or make purchases from Our website. You may also provide this information by participating in various activities associated with Our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but Your refusal may prevent You from accessing certain benefits from Our website or from making purchases. This information will be used for the primary purpose for which it was collected, which may include: responding to your message, communicating with you about the requested service or product, and processing payments for any and all purchases made by you through the website and links.
Uplift Gym also collects certain technical information from your computer each time you request a page during a visit to our web site www.upliftgym.com.au.This information is collected from your computer’s Web browser to enhance your experience on our web site and may include your IP address, desktop or mobile operating system, Web browser software, screen resolution, and referrer Website.
How Does Uplift Gym] collect personal information?
We collect personal information that is voluntarily provided to us by our customers, members, sponsors, web site users and the public in general when they contact us via telephone, e-mail, web browser, or in person. As mentioned above, we may also collect personal information from our business partners and other third parties who have agreed to obtain the consent of the person the information pertains to before disclosing the information to us. Uplift Gym may also collect personal information through the following means:
i) Cookies .A cookie is a piece of data stored on a web site user’s computer hard drive containing information about the user. Cookies automatically delete this information from our computer storage system after 30 days, but permanent cookie files remain on the user’s computer’s hard drive until they manually delete the file. Uplift Gym can use cookies to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit our website. Cookies, by themselves, cannot be used to disclose your individual identity. A cookie will identify your browser, but not you, to our computer servers when you visit our website. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies. However, if you do not accept cookies, you may be limited in some areas of our website.
ii) Web beacons. To assess the effectiveness of promotional and marketing emails we send, we may attach a web beacon to the email that provides us with confirmation when the recipient opens the email. This only occurs if the recipient’s computer supports such technology.
iii) Google Analytics, Shopify Analytics + Facebook Pixel. We may partner with third-party analytic companies, including, but not limited to, Google Analytics, Shopify Analytics, Facebook Pixels. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of Our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, in order to access Our website, You must consent to the collection and use of Your information by these third-party analytic companies. You should review their Privacy Policy and contact them directly if You have questions. If You do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Why does [Uplift Gym collect personal information?
Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store Your data and transmit it to a third party for processing. However, to the extent We process Your data, We do so to serve Our legitimate business interests (such as providing You with the opportunity to purchase Our goods or services and interact with Our website or mobile app).
Collecting Data from Children
This website or mobile app is not designed for use by children under age 16, and We do not knowingly solicit personal data from anyone under age 16. If You are under age 16, do not access or use Our website or related products or services. If You become aware that We have collected data of anyone under the age of 16, please contact Us so that We may delete that data.
Sensitive Data
We request that You do not submit any sensitive data to Us, via public postings, email correspondence with Us, or any other method, including social security number, health data, genetic data, or information related to Your ethnic origin, religious beliefs, or criminal history. If You do send Us this information, then by doing so You are consenting to Our use, storage, and processing of this information in accordance with this privacy policy.
Verifying and Amending Your Personal Information
Uplift Gym tries to ensure that all personal information about you that is in our possession is accurate, complete and up-to-date. To enable us to do so, please inform the person to whom you provided your personal information of any change to that information.
You can inquire about, access and review your personal information held by [Uplift Gym and make corrections to it. Please send us an email to admin@upliftgym.com.au for assistance with these matters. In some cases, Uplift Gym will be prevented from disclosing the requested information to you. If any request you make for access to personal information is denied, we will provide you with an explanation.
Website Analytics / Cookies
To improve your experience on our site, we may use 'cookies'. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.
Terms And Conditions.
2023 Membership Terms & Conditions
This agreement is made between Uplift Gym PTY LTD and the member whose name appears in the application for membership agreement (“you”).
By signing a direct debit agreement, you acknowledge that you accept these terms & conditions.
As a member you must use our Club in accordance with the following terms and conditions:
MEMBERSHIPS TYPES
Ongoing membership types are deemed “no commitment”, once the minimum term has been satisifed. This just means we require notice to our email admin@upliftgym.com.au with your name to cancel. This needs to be in writing and will be cancelled (once all debits have been paid). If you cancel on a Wednesday, and your debit comes out on a Monday of that week - it will be cancelled for the next week.
If you change your mind after joining, you have 48 hours to cool off or cancel your Membership starting on the Start Date (ending on 11:59pm that day). To be effective, you must let us know in writing at any time during this 48 hour cooling off period.
YOUR HEALTH AND SAFETY
When you sign this Agreement and each time you use the Club, you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should not use the Club until you have sought appropriate medical guidance and been given the go-ahead.
You agree to give us all relevant personal health and fitness information both before and during the course of any exercise program or other activity. You also agree to complete our Pre-Exercise Questionnaire. You promise that information you give us will be true and accurate and not misleading in any way. If you sustain any injury whilst participating in any training session with Uplift or following an Uplift Program, you acknwoledge that Uplift PTY LTD is not responsible, except where the injury was caused as a result of negligence.
FEES
The Fees (including your Membership Fee) you have to pay have been explained to you when you selected your Membership Type or as otherwise set out in this Agreement. If you do not make any payment when it is due, your Membership may be suspended and you could be refused access to the Club / service until all outstanding amounts have been paid. Your Membership may also be terminated if any Fees remain unpaid for 28 days or more. You will still be liable for all unpaid amounts. If this is a Fixed Term Agreement you must pre-pay your Membership Fees (pay them up front) when you sign this Agreement.
If this is an Ongoing Agreement, you must pay Membership Fees on a weekly basis in advance until your Agreement ends .The Ongoing Agreement will continue unless cancelled in writing.
If you do not pay a Fee or other amount you owe when due, we can suspend your Membership until all amounts have been paid. If you pay any Fees, including ongoing Membership Fees, by direct debit, then this will be through our Biller (Ezidebit).
A copy of the Direct Debit Payment Agreement of the Biller which applies to any direct debit services can be requested. The Direct Debit Payment Agreement, which we are not a party to, is entirely separate to this Agreement.
By nominating a credit or debit account, you authorise our Biller, to deduct from that account all Fees and other charges you are responsible for under this Agreement.
You must keep your account details up to date. You will be charged by the biller if you fail a payment due to details not being updated. We do not refund for this.
The following transaction fees apply:
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Bank account (BSB and Account number) $0.80 per transaction
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Visa and MasterCard 1.87% of the transaction
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AMEX and Diners: 4.4% of the transaction
You must ensure there is enough money in your nominated account on the usual payment, or the next working day if that falls on a day when banks do not process payments.
If there is not enough money in your nominated account on the usual payment day, or there is another reason that your account was unable to be debited (except one within the Biller’s control), you will be charged the Biller’s Administration Fee of $10.20. Your bank or credit provider may charge you a fee for overdrawing your account if you do not have enough money in your account when payment is due.
MEMBERSHIP HOLDS
In any 12 month period you may freeze your Membership for a minimum of 1 week and a maximum of 12 weeks so long as your account is up to date. We will not “backdate” any freeze request and a freeze request cannot take place during the notice period of a cancellation request.
In any 12 month period you are entitled to a 4 week hold period free of charge. Any additional hold beyond this will incur a Hold Fee of $5 per week. This will be added to your next billing cycle. Where you, by reason of temporary physical incapacity are unable to undertake physical activity at the Club, you may freeze your Membership for a maximum of three months in any 12 month period, but you must give us proof (such as supporting documentation) to our reasonable satisfaction.
If you have a medical reason, we will not charge you for this extended time freeze to allow you time to recover.
All holds outside of the first complimentary 4 week timeframe require a written request via email to admin@upliftgym.com.au
CANCELLATIONS / RESCHEDULING OF SESSIONS
To cancel or reschedule a session, a minimum of 24 hours notice is needed (please Whatsapp your coach). If you need to cancel within 24 hours of your session, no makeup session will be given. There will be no exceptions to this policy unless there has been a medical emergency. Failure to book in owning sessions will result in a lost session. This is the clients responsibility & it must fit the Coaches schedule.
LATE ARRIVALS
If you arrive late, your 1:1 PT session will run to the agreed schedule finish time. If you arrive late to lifting club; you can participate, but the coach will finish at the agreed finish time & not stay back.
CHANGING MEMBERSHIP
You may decide you want to change the type of Membership you hold. If you signed up to a COACHED Membership and you want to change to a OPEN GYM Membership (downgrade) you are required to provide a minimum of 7 day notice period. If a hold is placed during the downgrade notice period, the downgrade notice period will pause while the hold is in place and restart when the hold has finished.
If you signed up to a OPEN GYM Membership and want to change to a COACHED Membership (upgrade), this change will require a 1 day notice period.
In both instances, if the Membership is within the minimum term, the remainder of the minimum term period will transfer to the new Membership.
All Membership changes require a written request via email to admin@upliftgym.com.au
CONDUCT
You promise to take care to use the equipment safely and properly. You may bring a guest into the gym but only if they register with Club staff, pay a Casual Fee and meet our other reasonable conditions. If they are just watching they are free to spectate so long as they do not get in the way of any other athletes. You acknowledge that the distribution or use of illegal or performance enhancing drugs is prohibited and promise that you will not use or distribute these substances in or near the Club. You acknowledge that engaging in any commercial or business activities in the Club, such as offering training services or selling goods in the Club is prohibited unless we grant you written permission to do so. If we do give you written permission, we can revoke this at any time. If you behave in a risky or seriously inappropriate way, for example, if you threaten or harass others, damage equipment, distribute or use illicit substances, or train other Members without our authorisation, appropriate action will be taken. For example, your Membership may be immediately suspended or cancelled, you may be or we may refer the matter to appropriate authorities. If your conduct causes us or another person costs, loss or damages you agree to pay for these.
SECURITY
The Club is under 24-hour camera surveillance. Whether you are working out, Your activities are recorded. The video is used for security purposes. The security system does not protect you in or on the Premises. You are only allowed to enter the premises from our side door.
PRIVACY
Any personal information collected will only be used to provide you with training services and will be kept confidential. We also appreciate that if athletes choose to move on from Uplift, they do not disclose our training methods / programming to non Uplift members. You grant us permission to use any photographs / videos taken of you during training. If you do not wish to allow us to use your photograph or videos in this way, just let us know and we will not post them publicly.
COMPLAINTS AND FEEDBACK
If you have any concerns about the Club or anything else in relation to your Membership, you should first raise it with Isabel & Kyle.
If you are uncomfortable about approaching, or do not wish to approach Club staff, or are not happy with the response given, you may send a complaint to admin@upliftgym.com.au
